It starts gradually. A missed appointment. A confused look when the consultant explains the options. Medication bottles that don't match the prescription list. And suddenly you realise: your parent needs someone fighting their corner in a system that doesn't reward passivity.
Most adult children become healthcare advocates for their parents without any training, any framework, or any idea what they're entitled to ask for. Here's the structure I use.
The medication audit
Start here. Get every medication your parent is taking — prescribed and over-the-counter — into one list. Compare it to what their GP has on record. In my experience, there is almost always a discrepancy. A medication stopped by the hospital that the GP still has on repeat. Something prescribed by a specialist that the GP doesn't know about.
Request a formal medication review with the GP. They're entitled to one annually, but it's rarely proactive. Here's why this matters more than most people realise.
The appointment strategy
Attend appointments with your parent. Not to take over — but to listen, take notes, and ask questions they may not think to ask. Bring a written list of concerns. Consultants respond better to structured questions than to open-ended anxiety.
If your parent has capacity and wants to manage their own care, respect that. But offer to be the person who follows up on results, chases referrals, and ensures recommendations are actually implemented.
Hospital discharge — the danger zone
The most dangerous moment in an elderly person's care pathway is hospital discharge. Medication changes made during admission may not be communicated to the GP. Follow-up appointments may be scheduled but not confirmed. Rehabilitation needs may be noted but not arranged.
Before your parent leaves hospital, get a discharge summary in writing. Confirm medication changes. Confirm follow-up appointments. Confirm who is responsible for ongoing care.
When to get professional help
If your parent has a complex condition involving multiple specialists, if they're facing a major surgical decision, if you live far away and can't attend appointments, or if you simply need someone with clinical knowledge coordinating their care — that's when a dedicated health advocate changes the dynamic entirely.